privacy policy
Your privacy is very important to Flameart. Therefore, we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
- Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information when you are in contact with Flameart or Flameart affiliates. Flameart and its affiliates may share this personal information with each other and use it in accordance with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising. You do not have to provide the personal information we request, but if you choose not to, in many cases we will not be able to provide you with our products or services or respond to any questions you may have.
- We collect your information for several specific reasons:
To process your inquiry and process your order to ensure that you receive the highest level of service.
To complete your order, which means processing payment through a secure third-party payment system (provided by paypal) and mailing/shipping the order to your address.
Process returns or refunds in accordance with our Refund Policy.
Keep you updated on promotions and events that may be of interest to you.
You can rest assured that your information will not be shared with third parties.
We will not send you emails unless you agree. We do not send random marketing emails to personal email addresses (we really don’t like spam).
What personal information do we collect?
When you subscribe to our updates, the types of personal information we collect from you include:
Name
Phone number
Email address
Geolocation (i.e. region/state/province)
When browsing, creating an account or making a purchase, we may collect and process the following personal data:
Name
Postal address
Email address
Phone number
Payment details
Internet Protocol (IP) address
Browser
Time zone
Operating system and platform (e.g. Apple iOS, Android, Windows, etc.)
When we process an order on your behalf, we need to know more about you to ensure that we can deliver the service to the right place and can contact you by phone, email and possibly social channels.
Your order details will be kept on a secure encrypted server for up to seven years and will be securely deleted after this period. Your contact information will be retained for as long as you subscribe to the Flmaeart service.
We do not collect sensitive information from you as it is not necessary to do so in the course of managing your order or maintaining our relationship with you.
By creating an account or purchasing from our website, you confirm that you are over 16 years of age or have the permission of your parent or legal guardian.
- Data Rights
If you would like Flmaeart to provide you with a copy of the data we hold on you, we can provide you with this information free of charge, provided that it is a reasonable request. We reserve the right to charge a fee to cover administrative costs if the requests are excessive or repetitive. You can request to see any information we hold on you by sending an email to FlameArt@126.com
If you would like this data to be removed from our records or deleted directly, you have the right to make such a request and we will comply with all such communications.
If you are unhappy with the handling of your personal information and wish to make a complaint, you can contact us at
FlameArt@126.com
stating the reason for your concern in your message.
- How we use your personal information
– The personal information we collect enables us to keep you informed of the latest product releases, software updates, and upcoming events of the latest developments of Flmaeart.
– We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content, and advertising, as well as for loss prevention and anti-fraud purposes.
– We may use your personal information to verify identity, assist in identifying users, and determine appropriate services.
- Collection and use of non-personal information
We also collect data in a form that cannot be directly associated with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Here are some examples of non-personal information we collect and how we use it:
– We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where Flmaeart is located. Use of products is to enable us to better understand customer behavior and improve our products, services, and advertising.
– We may collect information about customer activities on our websites, streaming services, and other products and services. This information will be aggregated and used to help us provide more useful information to our customers and understand which parts of our website, products and services are of most interest. Aggregate data is considered non-personal information for the purposes of this Privacy Policy.
– We may collect and store details of your use of our services, including search queries. This information may be used to improve the relevance of the results provided by our services. However, in limited circumstances, we may use this information to ensure the quality of the services we provide over the Internet.
If we combine non-personal information with personal information, it will be considered personal information for as long as the combined information exists.
What is a personal data breach?
Unauthorized access by a third party;
Errors, omissions or accidents by data controllers or processors;
Sending personal data to the wrong recipient;
Loss or theft of a device containing personal data;
Deliberate alteration of personal data without permission;
Any loss of access to personal data.
What we will do in the event of a personal data breach:
We take the management of customer and contact information very seriously. To protect your data, we ensure that malicious attacks can be detected and have processes in place to assess the risk that such a breach may pose to individuals.
If a breach occurs that affects a person or organization associated with our business, we will notify those affected as soon as possible.
As all personal data in the systems and third-party platforms we use is encrypted, we believe that any such breach will not have much impact on our customers and contacts, however, if necessary, we will provide appropriate advice to those affected to help protect them from it.
As a procedure and best practice for cybersecurity, we log all breaches, even if not all breaches require reporting.
COOKIE
Cookies are small text files saved on your computer that allow us to provide you with the best browsing experience.
We use cookies to help identify you as a customer and customize your experience on our website, such as keeping track of your shopping basket contents and remembering which stage you are at in the ordering process.
You are free to disable these cookies, but this may cause our website to not function properly.
Our website will:
Remember the items you have stored in your shopping basket
Remember which stage of the order process you are in
Check if you are logged in or purchasing as a visitor
Functionality cookies
Our website will:
Track the pages you visit via Google Analytics
Targeting cookies
Our website will:
Allow you to share pages with social media such as Facebook and Twitter
This website will not
share any personal information with third parties.
Your browser default settings may be set to automatically accept cookies. However, you can choose not to accept cookies through your browser controls by going to the “Tools” or “Preferences” menu.
- Privacy issues
If you have any questions or concerns about Flameart’s privacy policy or data processing, or if you would like to complain about a possible breach of local privacy laws, please contact us at: FlameArt@126.com
Flameart may update its privacy policy from time to time. When we make significant changes to our policy, we will post a notice on our website with the updated privacy policy.